Practice Policies

At Shellharbour Medical Centre, we are committed to maintaining the highest standards of care, privacy, and transparency. Below is an outline of our core policies to inform and support your experience with our clinic.

Privacy Policy

Shellharbour Medical Centre is committed to protecting your privacy and ensuring the confidentiality of your personal and health information.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the NSW Health Records and Information Privacy Act.

  • Personal information is collected, stored, and used solely to provide you with high-quality medical care.

  • You have the right to access or correct your personal records at any time.

  • Your health information is protected from unauthorised access, use, or disclosure.

  • If you have questions or concerns, please contact our Privacy Officer at (02) 4295 1333 or reception@smcentre.com.au.

Health Information Collection & Use

To provide you with safe and effective care, we collect personal and medical information. This includes details necessary for diagnosis, treatment, referrals, recalls, and communication with other healthcare professionals involved in your care.

Your information may be used for:

  • Clinical care and treatment coordination

  • Administrative and billing purposes

  • Compliance with legal and accreditation requirements

  • Medical teaching, research, and quality assurance (with your consent or in a de-identified format)

You may request to review your records or opt out of certain uses of your information. Declining to provide health information may limit our ability to deliver the best possible care.

Recall & Reminder System

Shellharbour Medical Centre operates a Recall and Reminder System to support preventative care and timely follow-up for health checks, investigations, and chronic condition monitoring.

We may contact you by SMS, phone, or letter to remind you about:

  • Routine health assessments

  • Vaccinations or screenings

  • Appointments for follow-up investigations

  • Recalls requested by your treating doctor

If you do not wish to be included in this system, please notify our reception staff.

Social Media Policy

Shellharbour Medical Centre maintains a professional presence on social media platforms to share general information and promote community health awareness.

  • We do not discuss personal health matters via social media

  • Patients should never share private information through our online channels

  • For any medical or administrative inquiries, please contact the practice directly

Our staff follow strict confidentiality guidelines and adhere to the National Boards’ Code of Conduct, AHPRA Advertising Guidelines, and privacy legislation when engaging in any form of electronic communication.